Thumb Splints for Thumb Support for Arthritis or Soft Tissue Injuries

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We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Exchange and Return Policy

Requirements for returns and exchanges:

• Product must be unused, unworn (except for trying it on), and must include all original packaging and parts.
• The cost of your label will be deducted from your refund (or you can purchase your own label, if you prefer.)
• Returns and exchanges must be received within 45 days of your original order date.
• If we receive an item which is ineligible for a refund per the policies listed above, we will not be able to send the item back to you.

We generally process returns and exchanges within 1-3 business days of receiving the item. Please allow up to ten business days for the refund to appear on your original payment method.

Please note, we will refund the full product cost and applicable sales tax, but unfortunately we cannot refund shipping costs from your original order.

The only exception is if you are requesting a return or exchange as a result of a shipping error at our warehouse. If you feel there was an error with your order or you received the wrong item - please contact us to initiate your return. Include your order number and a description of the problem, and we will make sure the correct item is shipped out to you as quickly as possible.

Returns / Exchanges for Multiple Items

In order to exchange or return more than one item, you will need to go through the process of answering the return / exchange questions for each item separately. This will then take you on to the next phase of the process to return or exchange your item(s) as normal. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

International Orders

While we're happy to offer returns or exchanges to our international customers, we ask that you cover the cost of the return shipping. Please enter your order number and shipping postal code at braceability.com/returns to request a return or exchange authorization and print the return form to include in your package. Then, arrange shipping through the carrier of your choice to the address above.

Still need help? Check out our help articles for frequently asked Returns & Exchanges questions!

To contact us email at tupermedicine@gmail.com.